Case Management

Case Management and Conflict Resolution

What is conflict?  

Conflict is a natural part of human interaction, a disagreement or clash between individuals or groups, often rooted in differences in opinions, values, goals, or unmet needs. In the workplace, it can arise from misunderstandings, miscommunication, competing priorities, or a lack of psychological safety. Left unresolved, it can lead to tension, harm relationships, and damage the working environment.

However, conflict doesn’t have to be negative. When managed thoughtfully, it can open the door to insight, growth, and stronger connections.

My approach: Psychologically Informed, People-Centred

A positive and supportive culture starts with people feeling seen, heard, and treated as individuals and not just employees. My approach is grounded in psychological insight, empathy, and an understanding of what drives behaviour in workplace relationships.

I believe that most issues can be resolved informally, provided they are addressed early and approached with sensitivity and skill. When managers are equipped to listen well and create safe spaces for open dialogue, conflict becomes an opportunity, not a threat.

That said, I recognise we are all human, and sometimes situations escalate. When more formal processes become necessary, I provide calm, clear and compassionate support to guide you through each step with confidence.

What services do I offer?

• Management coaching for difficult conversations.

• Case Management (Disciplinary, Grievance, Absence, Performance) advice and guidance including checklists, letters and policies.

• Hearing Manager Support service - I can be the independent person to chair your cases or appeals.

• Investigations - I can be the independent investigator for your disciplinary or grievance cases. thorough, fair and trauma-aware, ensrung all involved feel supported

• Informal mediation - I can facilitate a safe space for differences to be aired and a way forward agreed.